Major Issues - List English

Importing and updating contacts and insurances does not work.

The update process stops at the import of contacts and insurances step.

However, the gateway is able to connect to the Manulife’s web site.

We recommend that you do not delete the gateway configuration and wait for the problem to be solved.

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If you have not already done so, you can also contact the support team by email at support.connect@equisoft.com to receive a resolution notice.