Major Issues - List English
Insurers' Gateway (see list in the description)
• Empire : Disconnected / The gateway will remain disconnected until the carrier can ensure that all data is
securely transmitted to the CRM.
• Ivari : Disconnected / Development teams are re-establishing the portal two-factor authentication.
• WealthServ Investments - WSI-Hub : Connected / Manual data updates are now being performed on a
monthly cadence.
• TD : Disconnected / Waiting for TD support to reconnect gateway.
• Empire : Disconnected / The gateway will remain disconnected until the carrier can ensure that all data is
securely transmitted to the CRM.
• Ivari : Disconnected / Development teams are re-establishing the portal two-factor authentication.
• WealthServ Investments - WSI-Hub : Connected / Manual data updates are now being performed on a
monthly cadence.
• TD : Disconnected / Waiting for TD support to reconnect gateway.
The Gateways Hub, Empire et ivari are actually in maintenance
The Gateways Sun Life, Great-West Life, Manulife, Canada Vie and RBC are available.
The Manulife gateway is back online, please consult the help article for more informations about how to use it now.
Manulife Gateway Launch : https://kronos.zendesk.com/hc/en-us/articles/360004699051-Set-up-an-Insurance-Gateway
The Gateways Hub, Manuvie, Empire et ivari are actually in maintenance
The Gateways Sun Life, Great-West Life, Canada Vie and RBC are available.
The Manulife, Empire and ivari gateways are currently under maintenance.
The Sun Life gateways is under evaluation (maintenance on the carrier side).
The Great-West Life, Canada Life and RBC gateways are online
The Manulife, Empire and ivari gateways are currently under maintenance.
The Canada Life and Sun Life gateways are under evaluation (maintenance on the carrier side).
The Great-West Life and RBC gateways are still online
The Manulife, Empire and ivari gateways are currently under maintenance.
The Canada Life, Great-West Life, RBC, and Sun Life gateways are still online.
The Manulife and Empire gateways are currently under maintenance.
The Canada Life, Great-West Life, Ivari, RBC, and Sun Life gateways are still online.
The Canada Life, Great-West Life, Ivari, Manulife, RBC, and Sun Life gateways are back online.
The Empire Gateway is still under maintenance.
The Canada Life, Empire, Great-West Life, Ivari, Manulife, RBC and Sun Life gateways are currently undergoing maintenance.
During this time, it is not possible to configure or obtain updates for these gateways.
We will notify you as soon as maintenance is complete.