Major Issues - List English

We would like to inform you of an ongoing issue related to the Canada Life gateway through our platform. Following a recent update to their website, we are experiencing difficulties obtaining data from the Canada Life Portal.

The technical team at our end is actively investigating the matter in order to resolve the issue as quickly as possible. We understand the importance of seamless data retrieval for your operations, and we apologize for any inconvenience this may cause.

Please note that this issue is specific to the Canada Life Gateway, and all other features and functionalities of our platform remain unaffected. You can continue to access and utilize other aspects of our platform without interruption.

We assure you that we are committed to resolving this issue promptly. Our team is actively working on finding a solution. We will keep you updated on the progress and provide a resolution timeline as soon as it becomes available.

In the meantime, if you have any urgent queries or require assistance regarding alternative methods to access or input data related to Canada Life, please don’t hesitate to reach out to our support team. We are here to help and will provide you with the necessary guidance and support.

We apologize for any inconvenience caused by this situation. Thank you for your understanding and patience as we work towards resolving this matter. Your satisfaction is of utmost importance to us, and we appreciate your continued support.

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If you haven’t done so already, you can contact our customer support via email at support.connect@equisoft.com to receive a resolution notice.