Major Issues - List English
Email module - Issue receiving emails
Hello,
We would like to inform you that the problem with our e-mail module has been resolved and that you should now be able to access and load your e-mails without difficulty.
We understand the importance of smooth communication and thank you for your patience and understanding during the resolution of this issue. Our technical team has worked diligently to identify and resolve the problem, so that your email experience returns to normal.
If you have any further problems or concerns, please do not hesitate to contact our support team (support.connect@equisoft.com).
We’re here to help and ensure that your experience with our platform remains smooth and reliable.
Hello,
We appreciate your patience as we work to resolve the email retrieval issue reported after the weekend update. Our team has successfully isolated the problem and is currently in the process of undoing changes made to the email module.
Rest assured that we are making every effort to restore normal email retrieval functionality as quickly as possible. We will continue to keep you informed of our progress and notify you once the issue is completely resolved.
Thank you for your understanding and cooperation.
Hello,
Following the update this weekend, we have received reports of some users experiencing issues with receiving emails. Our team is actively investigating the matter to identify and resolve the issue promptly.
We understand the importance of seamless communication, and we sincerely apologize for any inconvenience this may have caused. Rest assured, we are working diligently to address the problem and will keep you informed with updates as soon as we have more information.
Thank you for your patience and understanding.
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If you haven’t done so already, you can contact our customer support via email at support.connect@equisoft.com to receive a resolution notice.