Major Issues - List English
Slowness and Account Disconnection
Dear Equisoft /connect users,
After a few weeks of observation, we have concluded that this issue has been resolved.
If you think this issue is still affecting your account, please get in touch with our customer support team by emailing us at support.connect@equisoft.com, or by giving us a call on our support line at 1-877-978-2286.
We thank you for your continued support.
The Equisoft /connect Support Team
Dear Equisoft /connect users,
We’re addressing an issue causing frequent or spontaneous disconnections from our software. While the majority of issues have been resolved, we’ve noticed some instances where users might continue to experience difficulties.
Our team is actively investigating these remaining cases to ensure a seamless user experience.
Rest assured, we’re working diligently to resolve this and appreciate your patience. Updates will be provided as we make progress.
Should you require prompt assistance, we encourage you to contact our support team via email at support.connect@equisoft.com or by phone at 1-877-978-2286.
Thank you for your understanding and continued support,
Equisoft /connect Support Team
Dear Equisoft /connect Users,
We’re pleased to inform you that the slowness and account disconnection issues affecting our platform have been resolved. Our team has worked diligently to address the root cause, and normal functionality has been restored.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.
Should you encounter any further issues or have any questions, please don’t hesitate to contact our support team by email at support.connect@equisoft.com.
Thank you for your cooperation.
Equisoft /connect Support Team
Dear Equisoft /connect users,
We are aware of ongoing slowness and account disconnection issues affecting users of our platform. We are actively investigating the cause and are working as fast as possible to get them fixed.
We understand the importance of a reliable experience, and apologize for any inconvenience this may be causing. Please rest assured, restoring normal functionality is our top priority, and we remain committed to ensuring the stability of our service.
We appreciate your patience as we work to resolve this matter. We will provide further updates as soon as additional information becomes available.
You can subscribe to this page’s updates to receive notifications automatically.
If you haven’t done so already, you can contact our customer support via email at support.connect@equisoft.com to receive a resolution notice.
Thank you for your continued support,
Equisoft /connect Support Team