Major Issues - List English
Problem when changing login email
Dear Equisoft /connect users,
This issue has now been resolved.
Changing your login email will no longer impact your ability to access the platform.
If you have any further questions or need assistance, please feel free to contact us via email at support.connect@equisoft.com or by calling our support line at 1-877-978-2286.
Thank you for your understanding and cooperation as we worked to resolve this issue.
The Equisoft /connect Support Team
Dear Equisoft/connect Users,
We’re currently aware of an issue affecting some users who have attempted to change their login email. As a result, you may encounter difficulties accessing your account.
If you are experiencing this issue, we sincerely apologize for any inconvenience caused. Our team is actively investigating and working to resolve the issue as quickly as possible.
In the meantime, if you’re impacted by this issue and require immediate assistance, please do not hesitate to reach out to our support team by either:
- Creating a support ticket via email: support.connect@equisoft.com
- Calling our support line at 1-877-978-2286
Please include as much detail as possible when reaching out to assist us in efficiently resolving your issue.
Thank you for your patience and understanding as we work to address this matter promptly.
Sincerely,
The Equisoft/connect Support Team