Major Issues - List English

Insurers' Gateway (see list in the description)

Mis à jour

• Empire : Disconnected / The gateway will remain disconnected until the carrier can ensure that all data is
securely transmitted to the CRM.

• Ivari : Disconnected / Development teams are re-establishing the portal two-factor authentication.

• WealthServ Investments - WSI-Hub : Connected / Manual data updates are now being performed on a
monthly cadence.

• TD : Disconnected / Waiting for TD support to reconnect gateway.

Mis à jour

• Empire : Disconnected / The gateway will remain disconnected until the carrier can ensure that all data is
securely transmitted to the CRM.

• Ivari : Disconnected / Development teams are re-establishing the portal two-factor authentication.

• WealthServ Investments - WSI-Hub : Connected / Manual data updates are now being performed on a
monthly cadence.

• TD : Disconnected / Waiting for TD support to reconnect gateway.

Mis à jour

The Gateways Hub, Empire et ivari are actually in maintenance
The Gateways Sun Life, Great-West Life, Manulife, Canada Vie and RBC are available.

En voie de résolution

The Manulife gateway is back online, please consult the help article for more informations about how to use it now.
Manulife Gateway Launch : https://kronos.zendesk.com/hc/en-us/articles/360004699051-Set-up-an-Insurance-Gateway

Mis à jour

The Gateways Hub, Manuvie, Empire et ivari are actually in maintenance
The Gateways Sun Life, Great-West Life, Canada Vie and RBC are available.

Mis à jour

The Manulife, Empire and ivari gateways are currently under maintenance.

The Sun Life gateways is under evaluation (maintenance on the carrier side).

The Great-West Life, Canada Life and RBC gateways are online

Mis à jour

The Manulife, Empire and ivari gateways are currently under maintenance.

The Canada Life and Sun Life gateways are under evaluation (maintenance on the carrier side).

The Great-West Life and RBC gateways are still online

Mis à jour

The Manulife, Empire and ivari gateways are currently under maintenance.

The Canada Life, Great-West Life, RBC, and Sun Life gateways are still online.

Mis à jour

The Manulife and Empire gateways are currently under maintenance.

The Canada Life, Great-West Life, Ivari, RBC, and Sun Life gateways are still online.

Mis à jour

The Canada Life, Great-West Life, Ivari, Manulife, RBC, and Sun Life gateways are back online.

The Empire Gateway is still under maintenance.

Entretien

The Canada Life, Empire, Great-West Life, Ivari, Manulife, RBC and Sun Life gateways are currently undergoing maintenance.

During this time, it is not possible to configure or obtain updates for these gateways.

We will notify you as soon as maintenance is complete.